Refund & replacement policy

Our guarantee

If a delivered account fails to log in, gets banned, or has its password changed, we will replace the account or refund you — your choice.

How to claim

1. Open My Library and tap *Report an issue* on the affected game.
2. Tell us what happened. We usually respond within a few hours.
3. We replace the account or issue a refund to your original payment method or wallet.

Timeframe

Claims are accepted within 7 days of delivery.